Send us an email any time to contact@packingpigeon.com. You can also DM us through Facebook or Instagram, where our team will get back to you within 2 business hours.

You can reach us at (416) 677 5450. However, we’re more than happy to assist you through email, where it’s easier to retain important details for your projects, such as images and documents. You can email us at contact@packingpigeon.com

Packing Pigeon provides custom packaging to anyone that needs it. Our offerings are especially useful for e-commerce businesses and those whose packaging needs are constantly evolving.

All custom packaging are considered final sale, unless the item is defective. If you are dissatisfied with your order we will provide a 100% money back guarantee. Please visit our Returns Policy page for more details.

Yes, we do! Visit our Custom Sample page to learn more.

Our individual product pages are full of helpful bullet points. If you still have questions, please don’t hesitate to contact us!

We sell all our products at the lowest minimum quantities (10 Samples) we’re able to offer.

Head over to our Custom pouch page, choose the pouch style you want, and select the option. You can make the exact pouch size you need. If you need assistance with pouch email Contact@packingpigeon.com and our team will be more than happy to help you. You can also order a sample beforehand.

We accept Visa, MasterCard, American Express, PayPal, Wire, International credit card, E Transfer, Cash, Crypto, Apple Pay, and Google Pay.

Visit our Shop to see the full range of what we have to offer. Each custom packaging option has an easy-to-order process that’ll help you create attractive and unforgettable packaging experiences.

Don’t see what you’re looking for? Reach out to us at contact@packingpigeon.com!

Every custom packaging option lists a lead time on its landing page and on your order confirmation email.

Please note that business days don’t include weekends or holidays, and we’re unable to expedite lead times. If your custom packaging requires new artwork or correction, its lead time can also be affected.

Once your packaging is ready to go, you’ll always receive an email notification with your order details and tracking information.

It varies by custom packaging option, but in general, please upload print-ready artwork that is as clear and high resolution as possible. We strongly recommend vector artwork.

We work as quickly as possible to produce your packaging, but once your order’s final proof review is approved the production will begin and changes cannot be made.

Yes! You can place a small sample order for 10 units to ensure you like the product. Unfortunately, we’re unable to offer free printed samples.

We do! We proudly ship our wide assortment of products within the United States, Canada, and Internationally. Offering free shipping to the North Americas.

Lead times are on individual product pages and listed on order confirmation emails. Some products have longer lead times than others.

Please note that business days don’t include weekends or holidays, and we’re unable to expedite product lead times.

Once your shipment is ready to go, you’ll always receive an email notification with your order details and tracking information.

You’ll be presented with a few delivery options. If you require faster delivery, please send us an email at contact@packingpigeon.com and we’ll see what we can do for you!

Once your order’s ready to leave the warehouse, you’ll be sent an email with order details and tracking information. If your shipment has been divided, you may receive more than one email, each with its own tracking number.

For orders shipping with motor freight, please contact contact@packingpigeon.com for tracking information.

It’s possible that your order was divided and sent in separate shipments. Don’t worry, you’ll receive a tracking number for each one.

If any items are missing from your shipments, please contact our customer service team right away at Contact@packingpigeon.com.